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How Can We Help?
Submit a question, service request, or account inquiry and the right department will follow up. For outages or emergencies, please call instead.
Utility Cooperative
Headquarters
123 Demo Street
Anytown, USA 01234
Anytown, USA 01234
General:
Email
Emergency / Outage
Additional Locations
District Offices
Availability
Office Hours & Support
When our offices are open, and how to reach help around the clock.
Monday – Thursday
8:00 AM – 6:00 PM
Friday
8:00 AM – 5:00 PM
Saturday
9:00 AM – 1:00 PM
Sunday
Closed
Holiday Closures
Offices are closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (Thu–Fri), and Dec 24–25. Outage response continues 24/7 on all holidays.
After-Hours Support
Live member-services agents are unavailable outside posted hours, but automated billing, payments, and service status are accessible anytime through SmartHub and our phone line.
Emergency & Outage Instructions
To report a power outage or downed line, call 1-800-555-0utg immediately — available 24/7. Never approach a downed line; stay at least 35 feet away and keep others clear.
Self-Service
SMS Outage Alerts
Get restoration updates by text. Standard rates apply.
Scan to download the member app and enable push alerts for your service address.
Still Need a Hand?
Our member-services team is here to help with billing, service, and everything in between. Reach out and we'll take it from there.